Clients reviews about Blue Ridge Automotive

After my first experience with Blue Ridge Automotive in checking out my car, doing an oil change and overall systems check I can say I was very impressed with their service! From my conversations and interactions with Gavin and Kristen, helping me get scheduled even after I had messed up my own scheduling they were very accommodating and helpful, got me in and finished the job in the time frame that they promised even though they were a man short due to a holiday weekend. I highly recommend Blue Ridge Automotive for your Auto Care needs! They will not disappoint you 👍😀. Kristen and Gavin have great customer service skills and our very willing to help you with whatever questions you may have. I really appreciated their time and patience with me. ~ Cynthia S

If you are looking for integrity and honesty, Blue Ridge Automotive is the place to go! I took my car in for an oil change and general inspection. I was greeted promptly by Kristen and Gavin. Gavin took my car into the shop for the oil change. A few minutes later, he came out to see me. He said that they didn’t want to attempt the procedure bc the previous ppl who last changed the oil, (local dealership) had over torqued the drain plug. By attempting to release the drain plug, damage could be caused. They suggested that I return the car to the dealer and have the dealer deal with the problem that they caused. I intend to take it back and have the dealer change the oil one last time. After this, I will only take my car to Blue Ridge! Thank you to Kristen and Gavin! ~ Barbara D

Been going to Whitlock Goodyear for about 6 or 7 years now. And have never had a complaint with them once. So I was a bit nervous when I walked in for an engine failure and was told that Nick was leaving. And that new management, Ed and Mike, were coming in. I can happily report that this new team is just as excellent as the previous one. They were very transparent and great at keeping me in the loop as to what exactly was going on with my car. They were great at communicating with me every possible option I had with my repair and which one they personally recommended, and they made the deadline that they gave to me with my engine replacement. They treated me as if I was their first and only customer, which I greatly appreciated. Definitely still sticking with this location for my automotive needs for the foreseeable future. ~ Nick B

Just picked my vehicle up and this was one of if not the best auto shop experiences I have ever had. Kristen at the front desk is AMAZING and The service was completed in a very timely manner and they even took care of a few things I had no awareness of and made sure it was covered under warranty. The front desk is amazing and always follows up with updates. Kristen kept me updated, i didn’t go a day where I was not aware of what was going on. As soon as the car was finished she called me and sent me a text and she gave great insight on my next steps after leaving the shop, to keep my car in tip top shape. ~ Marshaun B

My Highlander is 11+ years old with 175K miles. Techs did a great job replacing my radiator (multiple leaks discovered) and changing out the spark plugs (still had original plugs). They also flushed the brake lines and changed the oil. They communicated with me constantly regarding what they were finding along with pictures and video. They were very thorough regarding the repairs they performed. I drove the SUV about 1700 miles before submitting this review to be sure everything was okay. The SUV is running great. I really trust the folks at this shop and now consider this my go-to place for all of my vehicles. ~ Gary S

I can't recommend Blue Ridge Automotive highly enough! I've been bringing my 2006 Prius here for service since moving to the area, and they've always done an excellent job keeping it running smoothly. Recently, I also had them inspect a new car purchase, and I was very impressed with their thoroughness. Mike was fantastic! He took the time to explain the details of the inspection, breaking down each component and its condition in a way that was easy to understand. I really appreciated that he didn't just give me a thumbs up or down, but instead provided a comprehensive overview. I received both a detailed paper copy and a digital version of the inspection, which was incredibly helpful. Their honesty and transparency are truly refreshing. I felt like they genuinely cared about helping me understand the inspection. If you're looking for a reliable and trustworthy automotive shop, Blue Ridge Automotive is the place to go. ~ Paige M

Great experience! I reached out to this location after a disastrous customer service experience at the local Ford dealership. My son’s car lost power steering on a long distance drive from Florida to Minnesota. We made it to Marietta and needed repair solutions. They were willing to take us in that day to give us a quote and make a plan. We left the car and they had it completed in the time they told us. The Manager and front end employee were super friendly and had great communication throughout the process. I only wished I lived in the area as I would definitely take my vehicles there for service or repairs in the future. ~ Diane R

Absolutely! 5/5 Stars!! I had an emergency flat tire on 4 psi and Apple Maps drove me here thinking it was Goodyear. I was worried I'd have to call a tow truck. A service Technician, Ryan, came out to greet me and said that he'd repair my tire for free and would fill it with air. Not only that, but I didn't have to wait and he got right to work. He was friendly and provided exceptional service. Not to mention Ryan's hella attractive! I absolutely recommend Blue Ridge Automotive and will be bringing my vehicle back here for future repairs and service. :) ~ Arkboi21 (

First time I have used Blue Ridge Automotive. Went to get my windshield fluid reservoir repaired. the staff was very friendly and professional. the office manager, Kristen, explains things well and is very pleasant. The Mechanic was efficient and discovered the problem easily. It was a minor repair, and he did not charge me anything for it. I will definitely be going back and telling friends. they were very clear about what to expect, waiting times and potential costs. Nice group of people to trust your car with..... ~ James L

I am purchasing a new vehicle and I saw that it had been serviced at Blue Ridge Automotive so I called to inquire about if I could possibly bring the vehicle in for service in the future. Kristen went above and beyond by honestly just being kind and informative. Other places I have been to treated me like I was a burden while Kristen was very welcoming. I am referring my friends and family to Blue Ridge from now on. W customer service Kristen. You don’t understand how far being kind can get you. ~ prettygirlyaz

I needed a new tire as I had a flat. I originally spoke with Galvin and Andy (very cool and friendly guys) and the quote I received was about $8 more than Pepboys which is farther down on Whitlock Ave and I unfortunately decided in today's economy, every dollar saved is a must and went with Pepboys. (Both locations stated they will have the tire in at 2pm) Pepboys delivery team delivered the WRONG tire and I was told it would be in later so I decided to schedule an appointment for the following morning at 8am. Got to Pepboys the next morning and not only did the tire not arrive, I was told even if it was there, they didn't have a tire guy in for that day. I went back to Blue Ridge Auto and met with Andy and Galvin again, ordered the tire, was told it would be in by 2pm and I was outta there by 230pm. Galvin even went beyond to ensure the new tire was in the front and moved the tire with less tread life to the back for safety. Awesome staff and great job Andy and esp Galvin!!!!!!!!!!!!!!! ~ Mr B

I made an appointment with Blue Ridge Automotive for a front end alignment and a tire rotation. The guys looked at our tires and said no need for the alignment saving us $100 + for the service and then added in an oil change at our request. We were so surprised that when we paid our bill for the tire rotation and oil change it was less than I had paid for an oil change alone at another place earlier this year! What a surprise to have an honest automotive repair facility that strives to save their customers money and they do great work! ~ Denise S

This place is amazing. I thought I had a starter issues and it would’ve cost me almost $600 to fix. Gavin called me and said that I actually had a battery issue and he recommended that I replace it for around $100 to fix the issue. The fact that they didn’t take advantage of me, has earned them a long term customer. Thanks Gavin and Kristen for being honest people in an industry where dishonesty is common. I recommend everyone to visit Blue Ridge Automotive is you want an honest experience. ~ LM

My wife had a slow leak in her tire and she stopped by Blue Ridge Automotive. They were very responsive and so courteous and immediately turned their attention to her situation. They discovered a small nail was the problem plugged the tire and sent her on her way. They did not even charge her for their time. Folks, that is how you earn new business and create loyalty. I will definitely send them my business and will not hesitate to recommend them. Many thanks to Kristin and Gavin. ~ Gary A

I took my car to Blue Ridge Auto because I suspected that my engine had an oil leak. I also needed an alignment service to even out tire wear. Gavin and Mike looked it over and found that the rear cam cover ( transverse mounted engine) was leaking. They also told me the tie rod ends were worn and needed to be replaced in order to make an alignment effective. The repair cost estimate was not cheap, but reasonable. The repairs were done quickly and the work appears to meet professional standards. ~ Philip H

I can't say enough good things about Blue Ridge Auto in Marietta. When our truck's AC went out, we decided to take it to Blue Ridge for repairs, as well as have an oil change performed. From the moment we arrived, we were treated with outstanding service. They quickly fit us into their schedule and kept us fully informed throughout the process with clear and transparent communication about the work needing to be done, timelines, and costs. What truly set them apart was their commitment to excellence. After picking up the truck, we noticed another issue with the AC. Blue Ridge Auto immediately got us back in and resolved the problem at no extra charge. Their exceptional customer service didn't stop there—they even followed up later to ensure everything was still running smoothly. Our neighbors highly recommended Blue Ridge Auto, and now we know why. Their professionalism, dedication, and genuine care for their customers have made us loyal clients. We will undoubtedly bring all our vehicles to Blue Ridge Auto from now on. Highly recommend them for any of your automotive needs! ~ Scott P

Kristen was great and very quick to respond. She was on break when I got there and Gavon made she to get me in for the PPI at the time I discussed with Kristen over the phone. The really looked over the car throughly, did a test drive and ultimately told me not the buy the car. Saved be from a potential $10K+ problem down the line!!! Kristen was very honest with me going over everything. Thank you so much for that!!! ~ Thaiese F

This was my first time visiting Blue Ridge Automotive, and it definitely won't be my last. Gavin and Kristen made the entire experience easy and welcoming from start to finish. I came in for a new set of tires and an oil change, and they took the time to explain everything clearly without any pressure or unnecessary upselling. The service was completed on time, the pricing was fair, and everyone was professional and friendly. ~ Matt L

Blue Ridge was able to service my car with new brakes and rotors and engine service within 24 hours of drop off right before a holiday weekend and provided a comprehensive, no-pressure service list for routine maintenance and other optional services that they recommended at reasonable prices. I just moved to the Marietta area from Brookhaven and will be using them as my family’s auto service center for the foreseeable future 👍 ~ Palmer H

These guys don't sell tires, but my son blew out a tire on Whitlock and he pulled in. At 5pm, closing time, Gavin pulled a floor jack out to his car, removed the tire and let us go get a tire mounted on the rim somewhere else and came back and he mounted the the wheel... and refused to take a tip. The whole staff was so nice! These are the type of people that everyone would want to do business with... Thumps up all the way! ~ W L

Truly great service. We had to have are car towed in, and after inspecting the car, it turned out we needed to have the engine replaced. Kristen and Gavin were super helpful in giving us all the information we needed to get the dealership to fix the car under warranty. It may seem like a lttle thing but I think a lot of places would have just left us on our own once they realized there wasn't anything in it for them. ~ Jim D

Great experience getting my car's brakes, suspension and hoses inspected. Work was also done in a professional manner. I first talked to Gavin, who was professional, courteous and knowledgeable. When I arrived, I was helped by Kristen, who was also professional, courteous and great to deal with. This experience is unlike others I've had and I'll definitely return for any other work. I highly recommend them. ~ Robert S

I called in the morning and spoke with Gavin about an issue with my car, and they were able to service me the same day. Even though the fix was small, he got me in and out of the shop within about 30 minutes. His efficiency and willingness to help really stood out. Kristen was also incredibly kind and welcoming, which made the whole experience even better. Excellent customer service all around—I truly appreciated how easy they made everything. ~ Amanda T

I've been coming here for years; the mechanics stand by their work. I recently needed a new set of tires for my 08 4runner and they gave me a very good price, and even included a free alignment. I take my cars here for everything, including oil changes and emissions. The sales manager doesn't try to upsell you, but is very honest and straightforward in his recommendations. We are a life-long customer to this establishment. ~ Hang N

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